{"id":42428,"date":"2026-09-02T15:11:11","date_gmt":"2026-09-02T07:11:11","guid":{"rendered":"https:\/\/www.sundayknight.com\/?page_id=42428"},"modified":"2026-09-02T15:47:05","modified_gmt":"2026-09-02T07:47:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.sundayknight.com\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style>\n    :root {\n      --ink: #1a1a1a;\n      --muted: #5b5b5b;\n      --line: #e6e6e6;\n      --bg: #f7f6f3;\n      --card: #ffffff;\n      --accent: #111111;\n    }\n    .sk-faq, .sk-faq * { box-sizing: border-box; }\n    .sk-faq {\n      max-width: 860px;\n      margin: 0 auto;\n      padding: 8px 0 40px;\n      line-height: 1.65;\n      color: #1a1a1a;\n    }\n    .sk-kicker {\nletter-spacing: 0.12em;\n  text-transform: uppercase;\n  font-size: 13px;\n  color: #3c363a;\n  margin: 0 0 10px;\n  font-weight: 600;\n    }\n    .sk-faq .sk-page-heading {\n      font-size: clamp(26px, 4vw, 36px);\n      line-height: 1.2;\n      margin: 0 0 16px;\n      font-weight: 650;\n    }\n    .sk-faq h1 {\n      font-size: clamp(32px, 5vw, 48px);\n      line-height: 1.15;\n      margin: 0 0 16px;\n      font-weight: 650;\n    }\n    .sk-lead {\n      font-size: 18px;\n      color: #333;\n      margin: 0 0 36px;\n      max-width: 720px;\n    }\n    .sk-toc {\n      display: grid;\n      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n      gap: 10px;\n      margin: 0 0 48px;\n    }\n    .sk-toc a {\n      display: block;\n      padding: 14px 16px;\n      background: var(--bg);\n      color: var(--ink);\n      text-decoration: none;\n      border: 1px solid var(--line);\n      font-size: 14px;\n    }\n    .sk-toc a:hover { border-color: #111; }\n    .sk-section {\n      margin: 0 0 44px;\n      padding-top: 8px;\n    }\n    .sk-section h2 {\n      font-size: 22px;\n      margin: 0 0 16px;\n      padding-bottom: 12px;\n      border-bottom: 1px solid var(--line);\n    }\n    .sk-section details {\n      border-bottom: 1px solid var(--line);\n      padding: 4px 0;\n    }\n    .sk-section summary {\n      cursor: pointer;\n      list-style: none;\n      font-weight: 600;\n      padding: 16px 28px 16px 0;\n      position: relative;\n    }\n    .sk-section summary::-webkit-details-marker { display: none; }\n    .sk-section summary::after {\n      content: \"+\";\n      position: absolute;\n      right: 0;\n      top: 16px;\n      font-weight: 400;\n      font-size: 20px;\n      line-height: 1;\n    }\n    .sk-section details[open] summary::after { content: \"\u2013\"; }\n    .sk-section details p,\n    .sk-section details ul {\n      margin: 0 0 16px;\n      color: #333;\n    }\n    .sk-section details ul { padding-left: 20px; }\n    .sk-cta {\n      background: var(--bg);\n      padding: 32px 28px;\n      margin-top: 16px;\n    }\n    .sk-cta h2 { border: 0; padding: 0; margin: 0 0 10px; }\n    .sk-cta a { color: var(--ink); font-weight: 600; }\n    .sk-note { font-size: 14px; color: var(--muted); }\n  <\/style>\n\n<article class=\"sk-faq\">\n    <p class=\"sk-kicker\">Sunday Knight Factory Guide<\/p>\n    <!-- Theme already outputs the page title. Keep this only if the theme heading is hidden. -->\n    <h2 class=\"sk-page-heading\">Everything you need before you order<\/h2>\n    <p class=\"sk-lead\">Sunday Knight Co., Ltd. is a Dongguan manufacturer of custom acrylic displays, boxes, trays, and retail fixtures. We have fabricated to spec since 2012 and ship to buyers in more than 50 countries. The answers below are the ones purchasing teams usually need before they send drawings or a reference photo.<\/p>\n\n    <nav class=\"sk-toc\" aria-label=\"FAQ sections\">\n      <a href=\"#ordering\">01 Ordering, pricing &amp; MOQ<\/a>\n      <a href=\"#samples\">02 Samples &amp; prototypes<\/a>\n      <a href=\"#production\">03 Production, materials &amp; QC<\/a>\n      <a href=\"#shipping\">04 Shipping &amp; payment<\/a>\n      <a href=\"#files\">05 Design files, branding &amp; IP<\/a>\n      <a href=\"#scope\">06 What we make \u2014 and what to ask first<\/a>\n    <\/nav>\n\n    <section class=\"sk-section\" id=\"ordering\">\n      <h2>01 Ordering, pricing &amp; MOQ<\/h2>\n\n      <details open=\"\">\n        <summary>What is the minimum order quantity?<\/summary>\n        <p>The standard production minimum is 100 pieces per design. That figure is per design, not per shipment \u2014 two different trays in one order normally means 100 of each. A few larger or simpler items can start at 50 pieces when size and process allow; we confirm that on the quote rather than treating 50 as a blanket rule.<\/p>\n        <p>Different designs can still share one shipment so you are not paying separate freight for each SKU. Unit price usually falls as quantity rises because setup and programming are spread across more pieces.<\/p>\n      <\/details>\n\n      <details>\n        <summary>How fast can I get a quote, and what should I send?<\/summary>\n        <p>Send a brief to <a href=\"mailto:sales@sundayknight.com\">sales@sundayknight.com<\/a> or WhatsApp <a href=\"https:\/\/wa.me\/8613434568211\">+86 134 3456 8211<\/a>. We reply within 1\u20138 hours during factory hours (Monday\u2013Saturday, 08:00\u201320:00, GMT+8).<\/p>\n        <p>A usable brief includes as many of the following as you have:<\/p>\n        <ul>\n          <li>Reference photos, a sketch, or CAD \/ technical drawings<\/li>\n          <li>Outside or inside dimensions, and which of the two you mean<\/li>\n          <li>Target quantity and any quantity tiers you want priced together (for example 100 \/ 300 \/ 500)<\/li>\n          <li>Material look \u2014 clear, frosted, tinted, mirrored, glitter \u2014 and thickness if you know it<\/li>\n          <li>Branding method: UV print, silkscreen, or laser engraving<\/li>\n          <li>Destination country and preferred shipping speed<\/li>\n        <\/ul>\n        <p>If you only have a photo from a shop floor, send that. Our engineers will convert it into a buildable specification before production starts.<\/p>\n      <\/details>\n\n      <details>\n        <summary>How is a custom piece priced?<\/summary>\n        <p>There is no single catalog price. Cost follows named dimensions, sheet grade and thickness, number of cut and polished faces, bonding or hardware, print or engraving coverage, packaging, and quantity. Quotes are itemized so product, decoration, packing, and freight sit on separate lines instead of one bundled figure.<\/p>\n        <p>Ask for several quantity tiers in the same request if you are still deciding between a test run and a full rollout. Reorder pricing is reconfirmed before each repeat run so raw-sheet movement does not surprise you.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Do you work with first-time importers and smaller brands?<\/summary>\n        <p>Yes. A 100-piece first run is intended for commercial tests, pop-up programs, and new SKUs \u2014 not only for national rollouts. You receive the same in-house fabrication path, the same inspection standard, and the same project contact as a larger program. Start with a sample if the fit or finish is critical, then release the production quantity against the approved piece.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Is tooling charged separately?<\/summary>\n        <p>For typical cut-and-polish, heat-bent, and printed acrylic work we do not add a separate mold or tooling line. Complex jigs, unusual forming fixtures, or dedicated print screens may carry a one-time setup cost; if they do, that amount appears on the quote before you commit.<\/p>\n      <\/details>\n    <\/section>\n\n    <section class=\"sk-section\" id=\"samples\">\n      <h2>02 Samples &amp; prototypes<\/h2>\n\n      <details>\n        <summary>Can I order a sample before bulk production?<\/summary>\n        <p>Yes. Pre-production samples are the normal path for new designs. Sample lead time is typically 3\u20135 working days after the drawing is approved. Shipping is usually by express courier and is billed separately.<\/p>\n        <p>Whether the sample itself is charged depends on size, material, and decoration. Simple stock-size checks may only require freight; fully custom assemblies are quoted as paid samples. Sample charges are not automatically credited against a later bulk invoice unless we agree that in writing on the quote.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Can I approve from photos instead of waiting for the physical sample?<\/summary>\n        <p>Yes. Once the sample is finished we can send high-resolution photos and a short bench video the same day. Many buyers sign off from those files when a launch date is tight. Keep the physical sample in the plan if you need to check lid fit, magnet strength, hinge action, or how print sits under store lighting.<\/p>\n      <\/details>\n\n      <details>\n        <summary>How many revisions are included?<\/summary>\n        <p>We correct our own drawing or process errors at no extra sample fee. Changes you request after approval \u2014 a new size, a different lid style, a revised logo file \u2014 are quoted before the next sample starts so the extra time and material are clear.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Do repeat orders need a new sample?<\/summary>\n        <p>Not if the specification is unchanged. We keep the approved drawing, material, finish, and packing notes and confirm them before releasing a reorder. Any change to size, color, print, hardware, or carton spec may need a fresh sample.<\/p>\n      <\/details>\n    <\/section>\n\n    <section class=\"sk-section\" id=\"production\">\n      <h2>03 Production, materials &amp; QC<\/h2>\n\n      <details>\n        <summary>How long does bulk production take?<\/summary>\n        <p>Most custom displays, boxes, and trays leave production in 10\u201320 working days after sample approval. Larger runs, multi-part assemblies, or special-color sheet that is not in stock can stretch toward 20\u201330 days. Any extension is written into the quote before deposit, not discovered after cutting has started.<\/p>\n        <p>Chinese New Year and peak export weeks affect both factory capacity and freight space. If your in-store date sits near those windows, send the brief early and we will put a realistic ready date on the quote.<\/p>\n      <\/details>\n\n      <details>\n        <summary>What materials and thicknesses do you use?<\/summary>\n        <p>We fabricate from cast and commercial PMMA sheet \u2014 also specified by buyers as acrylic, perspex, lucite, or plexiglass. Grades cover high-clarity display sheet, UV-resistant outdoor sheet, and impact-modified options. Finishes include clear, frosted, glossy, tinted, mirrored, and glitter.<\/p>\n        <p>Thickness is project-based. Everyday retail fixtures often sit between 2 mm and 8 mm; blocks, pedestals, and furniture-scale pieces can run much thicker, up to the sheet range available for that grade. We select the named sheet against the drawing and the approved sample rather than substituting an unnamed \u201cequivalent.\u201d<\/p>\n        <p>Raw sheet used for production is SGS-tested against RoHS, REACH, EU POPs, and, where the application requires it, FDA food-contact documentation. Supplier TDS files can be attached to the order when you list them at RFQ stage.<\/p>\n      <\/details>\n\n      <details>\n        <summary>What manufacturing processes sit in-house?<\/summary>\n        <p>The Dongguan workshop handles the path from sheet to packed carton:<\/p>\n        <ul>\n          <li>CNC routing and milling<\/li>\n          <li>Laser cutting<\/li>\n          <li>Diamond-edge polishing<\/li>\n          <li>Thermal heat bending and forming<\/li>\n          <li>Solvent and UV bonding<\/li>\n          <li>UV printing and silkscreen<\/li>\n          <li>Laser engraving and marking<\/li>\n          <li>Hardware fitting \u2014 magnets, hinges, locks, feet<\/li>\n        <\/ul>\n        <p>That in-house sequence is why a change to print, polish, or hardware does not have to leave the building between operations.<\/p>\n      <\/details>\n\n      <details>\n        <summary>What tolerance can you hold?<\/summary>\n        <p>\u00b10.2 mm is the working reference for CNC-cut parts. Final tolerance depends on thickness, geometry, process, and how the part is measured. Mark any slip-fit, lid groove, or mating hardware on the drawing. If a box must accept an existing insert or a product blister, send the mating part or its exact dimensions with the brief.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Is the acrylic food-safe?<\/summary>\n        <p>Food-contact use is confirmed project by project. Tell us the destination market, the food type, temperature, contact time, and how the piece will be cleaned. We then match a named sheet grade and the supplier documents that exist for that grade. Local approval of the finished construction remains the buyer\u2019s responsibility in the destination market.<\/p>\n      <\/details>\n\n      <details>\n        <summary>How is quality checked? Can I send my own inspector?<\/summary>\n        <p>Every production order is inspected piece by piece before packing \u2014 incoming sheet, in-process checks, and a final outgoing inspection. Defective units are pulled before they enter a carton.<\/p>\n        <p>Third-party inspection is welcome. Book the agency you prefer; we schedule the visit after packing and before the balance payment so the report can still change what ships. Photographic and video updates during production are available when you want progress without flying someone in.<\/p>\n      <\/details>\n\n      <details>\n        <summary>What happens if pieces arrive damaged or short?<\/summary>\n        <p>Photograph the outer cartons, inner packing, labels, the affected pieces, and the received count, then email the project contact. We compare that evidence with the approved sample, the packing spec, and the dispatch record, then confirm replacement, reshipment, or credit. Transit damage and production nonconformity are handled as separate issues so the remedy matches the cause.<\/p>\n        <p>Verified manufacturing defects are reworked or refunded. That commitment is the quality guarantee stated on our order pages.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Can I visit the factory?<\/summary>\n        <p>Yes. The production facility is in Dongguan, Guangdong, China. Visits and supplier audits can be arranged through the sales team so you can walk cutting, polishing, printing, assembly, and packing in person.<\/p>\n      <\/details>\n    <\/section>\n\n    <section class=\"sk-section\" id=\"shipping\">\n      <h2>04 Shipping &amp; payment<\/h2>\n\n      <details>\n        <summary>Where do you ship, and which methods are available?<\/summary>\n        <p>We ship worldwide from Dongguan. The usual options are:<\/p>\n        <ul>\n          <li>Express courier (DHL, FedEx, UPS) \u2014 fastest door delivery for samples and small cartons<\/li>\n          <li>Air freight \u2014 typically about 10\u201315 days door-to-door depending on destination and clearance<\/li>\n          <li>Sea freight \u2014 typically about 30\u201335 days; the economical choice once volume fills pallets or a carton stack<\/li>\n          <li>China\u2013Europe railway \u2014 typically about 45\u201350 days for EU destinations that can wait for the rail schedule<\/li>\n        <\/ul>\n        <p>If you already have a forwarder, packed cartons can be handed to their China agent. We will send carton count, dimensions, and gross weight so they can price the lane.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Do you offer duty-paid delivery?<\/summary>\n        <p>Yes, for the United States, the EU, the UK, and most Asian destinations we can quote a landed price that already includes customs duties and taxes. That is the option most first-time importers prefer because the invoice matches what lands at the door.<\/p>\n        <p>Courier services such as DHL, FedEx, and UPS do not support that duty-paid arrangement. If you need duties prepaid, we route the shipment on a service that can clear and deliver under that term. FOB-style handoff remains available when your own broker will handle import.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Can you split a shipment if part of the order is urgent?<\/summary>\n        <p>Yes. Finished designs can fly while the balance waits for sea freight. Say so at order confirmation when you already know the split; we can also pull finished cartons forward later if a retail date moves. Each leg gets its own packing list and tracking so receiving stays clean. Extra air cost is agreed in writing before anything is booked.<\/p>\n      <\/details>\n\n      <details>\n        <summary>How do I track the shipment?<\/summary>\n        <p>At dispatch you receive the carrier name, the tracking or bill-of-lading number, and the current ETA. For sea and rail moves we pass schedule updates when the vessel or train changes. If a public tracking page goes quiet, we pull the milestone from the forwarder so warehouse intake can still be planned.<\/p>\n      <\/details>\n\n      <details>\n        <summary>What payment methods do you accept?<\/summary>\n        <p>T\/T bank transfer is the standard method for production orders. PayPal is available for samples and for smaller invoices where the destination account allows it. Other arrangements can be discussed on the formal invoice.<\/p>\n        <p>Production does not start until the agreed deposit or sample payment is confirmed against that invoice. Always match the beneficiary details on the invoice before you release funds.<\/p>\n      <\/details>\n    <\/section>\n\n    <section class=\"sk-section\" id=\"files\">\n      <h2>05 Design files, branding &amp; IP<\/h2>\n\n      <details>\n        <summary>Do I need CAD files to place an order?<\/summary>\n        <p>No. A dimensioned sketch, a retailer photo, or even a product you want the fixture to hold is enough to start. Our engineering team builds 2D drawings and, when the assembly is complex, 3D files for your approval. If you already work in CAD, send those files \u2014 it shortens the first drawing loop.<\/p>\n        <p>Accepted formats include AI, PDF, PSD, PNG, DXF, STEP, STL, and standard CAD exports. For print or engraving, vector artwork (AI or PDF with outlined fonts) gives the cleanest edge. Raster logos should be high-resolution; we will tell you if a file will pixelate at the planned size.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Which branding methods can you apply?<\/summary>\n        <p>In-house decoration covers UV printing, silkscreen, laser engraving, etching, and vinyl where a removable graphic is the better choice. Print can sit on the face, reverse-printed on the back of clear sheet, or wrapped around a formed part depending on the design. Custom carton marks and branded tissue or foam inserts are available when the program needs retail-ready packing \u2014 quantities for printed packaging are confirmed on the quote because print plates and carton MOQs differ from the acrylic MOQ.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Can you match a Pantone or brand color?<\/summary>\n        <p>Printed graphics can be aimed at a named Pantone or HEX value; we align to the approved print proof rather than promising a spectrophotometer-perfect match on every sheet batch. Tinted or frosted body color depends on available sheet. If a body color must hit a brand chip, say so in the RFQ so we can check stock sheet against a custom-tint lead time.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Who owns the drawings, and will you sign an NDA?<\/summary>\n        <p>Your artwork, logos, and product design remain yours. We use them only to produce your order. We will sign a reasonable NDA before you send confidential files \u2014 email the draft to the project contact and we return a signed copy. We do not reuse a client\u2019s unique fixture design for another buyer.<\/p>\n      <\/details>\n    <\/section>\n\n    <section class=\"sk-section\" id=\"scope\">\n      <h2>06 What we make \u2014 and what to ask first<\/h2>\n\n      <details>\n        <summary>What does Sunday Knight actually manufacture?<\/summary>\n        <p>The core line is custom acrylic fabrication for retail and brand programs:<\/p>\n        <ul>\n          <li>POP \/ POS and countertop displays<\/li>\n          <li>Retail shelving, wall trays, and slat-wall fittings<\/li>\n          <li>Display cases, five-sided boxes, hinged and locking boxes, slipcases<\/li>\n          <li>Serving and merchandising trays, including UV-printed trays<\/li>\n          <li>Logo blocks, risers, and high-clarity blocks<\/li>\n          <li>Jewelry stands and lockable jewelry cases<\/li>\n          <li>Cosmetic organizers and makeup fixtures<\/li>\n          <li>Brochure holders, menu stands, and signage<\/li>\n          <li>Sneeze guards and hospitality fixtures<\/li>\n          <li>LED-integrated display cases and light bases where the brief calls for them<\/li>\n          <li>OEM \/ ODM parts cut, formed, printed, and assembled to your drawing<\/li>\n        <\/ul>\n        <p>Industries we ship to most often include cosmetics and beauty, fashion and jewelry retail, food and beverage, hotels, exhibitions, consumer electronics, and corporate interiors.<\/p>\n      <\/details>\n\n      <details>\n        <summary>What should I flag in the brief so we do not design the wrong thing?<\/summary>\n        <p>Call out the environment and the load before we draw. Outdoor sun, cold-chain rooms, heavy bottles, hanging jewelry, and child-reachable edges each change thickness, adhesive, and hardware. If the piece must stack, nest, lock, accept a specific product SKU, or sit on an existing slat wall, include those constraints in the first email. That single paragraph prevents a sample that looks right and fits wrong.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Do you sell off-the-shelf catalog items with no customization?<\/summary>\n        <p>The website shows representative constructions so buyers can point to a lid style or a case type. Almost every production order is sized, finished, and branded to the client. If you need a close match to a photo on the site, send the photo and the dimensions you actually need \u2014 we will quote that specification, not a locked SKU from a finished-goods warehouse.<\/p>\n      <\/details>\n    <\/section>\n\n    <section class=\"sk-cta\" id=\"contact\">\n      <h2>Still deciding on a specification?<\/h2>\n      <p>Send the drawing, the photo, or the product the fixture has to hold. You will get an itemized quote, a recommended sheet and thickness, and a realistic sample-to-ship calendar.<\/p>\n      <p>\n        Email: <a href=\"mailto:sales@sundayknight.com\">sales@sundayknight.com<\/a><br>\n        WhatsApp: <a href=\"https:\/\/wa.me\/8613434568211\">+86 134 3456 8211<\/a><br>\n        Hours: Monday\u2013Saturday, 08:00\u201320:00 (GMT+8)\n      <\/p>\n      <p class=\"sk-note\">Sunday Knight Co., Ltd. \u2014 custom acrylic displays, boxes, and trays from Dongguan, China. Factory-direct since 2012.<\/p>\n    <\/section>\n  <\/article>\n\n<script type=\"application\/ld+json\">\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n      {\n        \"@type\": \"Question\",\n        \"name\": \"What is the minimum order quantity?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"The standard production minimum is 100 pieces per design. A few larger or simpler items can start at 50 pieces when size and process allow. Different designs can share one shipment.\"\n        }\n      },\n      {\n        \"@type\": \"Question\",\n        \"name\": \"How fast can I get a quote?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Sunday Knight replies within 1\u20138 hours during factory hours, Monday\u2013Saturday 08:00\u201320:00 GMT+8. 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Larger or more complex orders can take 20\u201330 days.\"\n        }\n      },\n      {\n        \"@type\": \"Question\",\n        \"name\": \"What materials does Sunday Knight use?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Cast and commercial PMMA acrylic in high-clarity, UV-resistant, and impact-modified grades. Finishes include clear, frosted, tinted, mirrored, and glitter. Sheet is SGS-tested for RoHS, REACH, EU POPs, and FDA where required.\"\n        }\n      },\n      {\n        \"@type\": \"Question\",\n        \"name\": \"Do you offer duty-paid shipping?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Yes. Landed, duty-paid delivery is available to the United States, the EU, the UK, and most Asian destinations. 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